GDAP (Granular Delegated Admin Privileges) is a security feature in Microsoft 365 that controls what access Loopia has to your Microsoft 365 account. It lets resellers and partners such as Loopia receive specific, limited admin permissions to their customers’ Microsoft 365 environments – so you keep control over what we can do in your account, and only the permissions that are needed are granted.
Your starting point depends on how your service was set up
- Service ordered new from Loopia. A Microsoft 365 service ordered new from Loopia after Microsoft’s switch from DAP to GDAP has a GDAP relationship with a set of basic permissions from the start. You give consent to that relationship in the ordering flow when you order Microsoft 365 from Loopia. This relationship is not listed in the Loopia Customer Zone. For the Loopia Customer Zone and Loopia support to get further permissions, you need to grant them actively.
- Existing tenant moved to Loopia. If you moved an existing tenant to Loopia with our help, there is no GDAP relationship by default. We recommend granting permissions via GDAP when support adds the tenant, so that it appears in the Loopia Customer Zone.
Loopia never receives additional permissions automatically. You need to create and approve a request from us, which is done by a user with the Global Administrator role in your Microsoft 365 account.
How to see which permissions Loopia has – and remove them
You have full visibility and control. With a Global Administrator user you can always see and manage GDAP relationships in the Microsoft 365 admin centre, admin.microsoft.com, under Settings → Partner relationships. You can also remove roles you have approved there.
If you have no GDAP and no Global Administrator
As a Microsoft 365 user you need to contact Microsoft’s Data Protection Team. They can create a user with the Global Administrator role in your Microsoft 365 account, after which you can grant Loopia GDAP access.
If you have no GDAP but do have a Global Administrator
Create a new GDAP relationship, approved by your Global Administrator user, so that Loopia support and the Loopia Customer Zone can help you with licence management and support. A step-by-step guide for this is not yet available in English – contact support@loopia.com if you need help.
If you have a Global Administrator but have lost the password
You may be able to reset the password yourself – follow How do you restore Microsoft 365 admin access and renew GDAP? If that doesn’t work for your account, contact Microsoft’s Data Protection Team to reset the password for your Global Administrator.