Misc

What is Loopia’s policy for support via social media?

You can get support from Loopia by phone, email, chat and social media, such as Twitter and Facebook. General questions... [...]

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How do I know if I have received a scam/phishing email?

Scam and phishing emails (online fraud messages) pretend to come from Loopia or other companies to get hold of your... [...]

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What is phishing and how do you protect yourself from online scams?

Phishing (online scams) is the practice of using fake websites and messages to trick people into handing over sensitive information... [...]

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Can Loopia help you move your web hosting and email to Loopia?

Loopia’s paid moving assistance service transfers your website, databases and email from another web hosting provider to Loopia. Below is... [...]

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How do you save card details and turn on automatic payments at Loopia?

Save your credit card details in the Loopia Customer Zone to register domains and upgrade to web hosting or extra... [...]

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What is IPv6 and how does it differ from IPv4 for your website?

IPv6 (Internet Protocol version 6) is the latest version of the Internet Protocol, the foundation that computers use to communicate... [...]

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What changed in Loopia’s prices from 28 December 2025?

Frequently Asked Questions To continue providing you with secure, high-quality services backed by first-class support, we are adjusting our prices... [...]

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What is the difference between Loopia’s UNIX and Windows hosting?

UNIX (FreeBSD) and Windows are the two operating systems Loopia uses on its customer web servers. The operating system on... [...]

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How do you report abuse involving a domain or website hosted at Loopia?

Report abuse (website misuse, illegal content, spam or other policy violations) involving a domain or website hosted at Loopia by... [...]

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What is Loopia’s Autobahn platform and when should you use it?

Autobahn is one of Loopia’s three web hosting platforms (alongside Apache on UNIX and IIS on Windows). It is optimised... [...]

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How to export your data from Loopia’s services (EU Data Act)

As a Loopia customer you can retrieve and export the data that belongs to you from the products and services... [...]

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How does Loopia handle GDPR and your personal data?

Here’s information on how Loopia works with GDPR (the General Data Protection Regulation) and where to turn if you have... [...]

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How often does Loopia back up your website, databases and email?

Loopia automatically backs up your hosting account, databases and email. Here’s how often we keep a backup and how long... [...]

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