This article explains how Loopia’s paid moving assistance service helps you transfer your website, databases and email from another web hosting provider to Loopia, and what information and access you need to supply so that we can carry out the move.
What the moving assistance includes
The price is 1,000 SEK/hour including VAT, charged per commenced hour. Within that price we transfer your domains to Loopia together with the associated web files, databases and email. Each email address may contain a maximum of 5 GB of data in total.
Database migration
We move your web files and database to Loopia and update the website’s configuration so that it points to the new database hosted with us.
Email migration
We create the email accounts at Loopia using the same passwords as before and then synchronise the existing messages from your previous provider over IMAP.
Website migration
We cannot guarantee that the website will look exactly as it did before the move, because some modifications may be required to make it work on our server platform. We will, however, advise you on the changes needed to restore the original appearance and functionality.
As part of the move, the website is scanned with our security tools for any malicious or infected code. This protects our server environment from compromised files and lets us alert you to anything that could lead to the site being blocked by services such as Google Safe Browsing. We can help you clean up malicious code within the time covered by the moving assistance. If additional time is required, the cost is 500 SEK including VAT per commenced hour, agreed in advance with the customer.
What we need from you
Required information
- FTP login to your current provider with access to all web files (FTP server, username, password).
- Login to phpMyAdmin at your current provider, or the database exported as a
.sqlfile. - All email accounts with their passwords and the IMAP server address, so we can synchronise the messages (server name, username, password).
- The authorisation code (EPP/AUTH code) for each domain. Note that many domain extensions have a transfer fee, and that it can take 3-5 days before we become the registrar of the domain and can change its name servers. These transfer fees are not included in the price of the moving assistance.
- The zone file for the domain, so we can add any subdomains, external MX records and other DNS entries before switching the name servers to Loopia.
- All domains to be moved must be registered to the same organisation number or personal ID number as the Loopia account they are being transferred to.
- Before the move starts, you must confirm that the domains are owned by the person or company that owns the Loopia account they will be moved to.
Very helpful (but not required)
- Login to the customer zone or administration panel at your current provider.
- SSH credentials with access to the web files and/or database.
- The CMS used on the website and the version it runs (for example, WordPress 6.4, Joomla 5, etc.).
- Any special server-side configuration at your current provider that we should be aware of.
Before the move is completed
Before we switch the DNS, you need to confirm that the site works on our servers. You can preview it at https://yourdomain.loopiadns.com (replace yourdomain with your actual domain name, with hyphens instead of dots if the domain contains them).
You should also verify that all email accounts are present in your Loopia Customer Zone.
Once you have confirmed both points, we update the DNS. It then takes between 1 and 48 hours for all traffic to be routed through Loopia, depending on DNS propagation.
How to order moving assistance
Contact Loopia Support and let us know that you would like to order the moving assistance service. We will then ask you for the information listed above and agree on a time frame for the migration.