We want to communicate with you in the channels that you prefer to use. Therefore, we offer support via phone, email, chat and social media.
What errand fits social media?
General matters where the answers might be useful for others fits perfectly in open channels as Twitter or Facebook.
Some errands are more difficult to manage in a good way through these limited or open channels. Here are some examples of errands where we can provide better help via email, phone, chat, or personal messages:
- Account-specific errands where information about account settings or changes are requested
- Specific invoice questions
- Help/troubleshooting of various CMS such as WordPress, Joomla and OpenCart
NOTE! Never publish your customer ID in an open channel. Your customer ID is valuable information and allows someone else to contact us and make changes in your account.
Completed errands in open channels that are not considered able to help others may be deleted after two weeks.
Keep a nice and objective tone
For everyone’s well being, we have the following rules around communication via our social media channels. If you don´t follow these rules the post will be removed and you might be blocked from the channel.
- Keep a nice and objective tone.
- We accept no profanity.
- We do not accept attacks on individuals or companies.
- Advertising or links to your or others’ services for profit.
- It is not allowed to spread misinformation regarding our services in order to mislead other users.