You can get support from Loopia by phone, email, chat and social media, such as Twitter and Facebook. General questions whose answers may help others fit well in open channels; account-specific questions, invoice questions and CMS troubleshooting are better handled by email, phone, chat or private message. Posts that break our community rules are removed.
Which questions fit which channel?
General questions where others might benefit from the answer work well in open channels like our social media pages or blog comments. Some topics are harder to handle well in open or limited channels. You’ll get better help via email, phone, chat, or a private message in the relevant channel for:
- Account-specific questions, such as account settings or changes
- Specific invoice questions
- Help troubleshooting a content management system such as WordPress, Joomla or OpenCart
Never share your customer number in an open channel. Your customer number is sensitive – anyone who has it could contact us and make changes to your account.
Resolved threads in open channels that aren’t likely to help other users may be removed after two weeks.
Rules for our social media communities
For everyone’s sake, the following rules apply. Posts that don’t follow them will be removed, and you risk being blocked from the channel.
- Keep a respectful, factual tone.
- No swearing.
- No personal attacks on people or companies.
- No advertising or links to your own or others’ commercial services.
- No spreading of misleading information about our services to deceive other users.