This FAQ answers the most common questions about the move of Servage customers to Loopia, covering how the transfer works, how to access your services afterwards, billing, terms and conditions, and what happens to connected services.
How will the transfer take place?
The transfer from Servage to Loopia begins in February. To enable a safe and smooth move, you will no longer have access to the Servage control panel or be able to administer your services at Servage once the transfer has started.
The transfer to Loopia is expected to take a few days (with a few exceptions). As soon as it is complete, we will send your login details for your new control panel, the Loopia Customer Zone, by email so you can log in at loopia.com to administer your services.
When the transfer begins, you become a customer of Loopia in accordance with Loopia’s general terms. If you do not wish to be transferred to Loopia, please contact info@servage.net before 28 February 2020.
How can I access my services after the move?
As soon as the move of your services is complete, you will receive an email containing your login details for the Loopia Customer Zone, where you can log in to manage the services that have been moved to Loopia.
You can also log in to Loopia Webmail with the same credentials as before to send and read emails.
Can I get new login credentials?
Yes. New login credentials can be sent to your account’s contact email or phone number. You can request new credentials at any time here.
Why am I receiving an invoice by email?
We are unable to transfer your saved card details from Servage to Loopia, so the automatic-payment setting you previously had has been disabled. After you receive your first invoice from Loopia, you can choose to save your card details again to set up automatic payment of future invoices with the card stored at Loopia.
Does Loopia have support?
Yes. You are welcome to contact our award-winning support by phone, chat or email 365 days a year. Opening hours and contact details are available here.
I have recently paid for my Servage account — will I have to pay again to Loopia?
No. The time you have already paid for at Servage will be transferred to Loopia, and your first invoice from us will be sent on the same date it would have been sent from Servage.
Why do you charge for DNS?
Loopia is committed to providing a stable and modern DNS platform, and charges 120 SEK per year for the DNS service to ensure the best possible product.
LoopiaDNS includes the ability to manage an unlimited number of domains and email aliases per account, and uses Anycast DNS. You can also contact our support by chat, email or phone 365 days a year.
What if I do not want to move to Loopia? What options do I have?
If you do not want your services moved from Servage to Loopia, you need to contact Servage before 28 February 2020.
Can I add Loopia as a new supplier already?
Yes. You can add Loopia as a new supplier in your company or organisation now to make paying upcoming invoices easier.
Supplier information
Loopia AB
Kopparbergsvägen 8
722 13 Västerås
Sweden
Organisation number: 556633-9304
Bankgiro: 5519-9533
For payments from abroad:
SWIFT: DABASESX
IBAN: SE5612000000013070127185
Bank: Danske Bank
Do I automatically accept Loopia’s terms and conditions?
Loopia’s agreement comes into effect 30 days after you are informed about it by email and on the Servage website. If you choose not to accept the terms, you must contact Loopia and let them know. If you do not accept Loopia’s terms, your services will be suspended when Loopia’s agreement comes into effect. Servage’s terms apply to you until Loopia’s terms come into effect on 28 February. You will not be left without an agreement; Loopia’s terms take over at the moment the transfer takes place.
Where can I read Loopia’s terms and conditions?
You can find Loopia’s terms and conditions here.
Will I be able to order new services up until the move?
Until 08:00 on 18 February, all services at Servage will work as usual, so you can order new services and domain names as normal. From 08:00 on 18 February until the move is complete, you will not be able to access your account or log in to order new services. Once the move to Loopia is complete, you will place orders in your Loopia Customer Zone instead.
What happens if I have services with other providers connected to my domain at Servage?
The DNS settings for each domain are moved to Loopia, so connected services elsewhere will not be affected.
If you use a different DNS provider for your domain and have hosting services at Servage, you will need to update your DNS records to point to Loopia’s servers once the move of your hosting services is complete.