This page collects the information a developer typically needs when working on your website hosted at Loopia — mainly FTP (File Transfer Protocol) credentials and database access. Rather than giving your developer access to your Customer Zone (which could have serious consequences in the event of a dispute), you can hand over only the specific credentials they need to do the work you have agreed on.
FTP access for developers
For most front-end and theme work, an FTP account is all your developer needs to upload files to an existing site. Loopia also supports the encrypted variant FTPS (FTP over SSL/TLS), so we recommend creating a dedicated FTP user for the developer and asking them to connect over FTPS.
In the Customer Zone, you can find FTP settings by clicking FTP account under Add/Create…, or by searching for FTP in the search box. You can give the FTP user access to the entire home directory or restrict it to a specific subdirectory — for example, only the website your developer is working on. See FTP – add an account and connect for the full setup.
Database access for developers
If your developer needs access to a database (we offer MySQL/MariaDB and MSSQL), you can create a database and database users in the Customer Zone. Most common CMS tools (such as WordPress and Joomla) use a MySQL/MariaDB database.
To create a database, click Databases under Add/Create…. On the next page, click New MySQL/MariaDB database, select the relevant domain name, optionally enter a description and click Add.
The next page shows the new database along with details such as the database name and the database server it lives on — this is the information your developer will need. Before sharing it, create a database user as described in Create a MySQL user.
What to share with your developer
Once the FTP user and (optionally) database user are in place, share the following details with your developer.
FTP details
- FTP username
- FTP password
- FTP server: ftpcluster.loopia.se (no custom port required)
- Encryption: recommend FTPS – explicit TLS/SSL
Database details
- Database name (for example, example_com)
- Database username (for example, dbuser@s54847)
- Database password
- Database server (for example, mysqlXXXX.loopia.se)
To open phpMyAdmin, your developer uses the same naming pattern: phpmyadminXXX.loopia.se, where XXX is replaced with the number of the database server.
If you have any questions about the steps in this guide, you are welcome to contact our support team.