How do I change web platform in Loopia Customer Zone?

In Loopia Customer zone, you can change platform for existing domains and subdomains (from now on called “domains”) to either UNIX (Apache), Windows (Microsoft IIS) or Autobahn (NginX). The difference between our UNIX and Windows platforms can be found here. In addition to these, we have the Autobahn platform which is designed to deliver static material such as html, images and videos at high speed.

This is important to consider during a platform change

When you change the operating system for a particular domain, the server or cluster that manages your website will also be changed. This means that your website will get a new IP address. This usually does not require any further actions, but two scenarios are to be considered (both of them are relatively unusual though):

  1. In case your website uses MySQL and your database user only has permission from the web server’s unique IP address, you have to update the host address.
  2. In case your main domain does not use Loopia’s name servers and the URL is identified by an IP address at your DNS provider, you need to update the A records at your DNS provider. To check if your domain uses Loopia’s name servers or not, click on the domain in Loopia Customer zone and select Name servers.

Change web platform

  1. Log in to Loopia Customer zone.
  2. Click on your domain and select platform below Configuration > Website with Loopia.

When you have completed the platform change by pressing Save, our DNS servers are updated. After that you just have to wait for the settings to run through. This may take minutes or hours, depending on which TTL value (ie amount of seconds) you have set for the domain or subdomain. A prerequisite is also that our name servers are used for the domain.

During the transition, your visitors can access your website on either the old or the new platform.

IP address and name servers

After the change is completed, you can see the new IP address in the DNS editor in your customer zone (click on your domain and select “DNS editor”). You can also see the theoretical maximum waiting time, TTL, specified in seconds.

By clicking Name servers, you can see whether your domain is using Loopia’s name servers or not

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