In the Loopia Customer Zone you can change the web platform for an existing domain or subdomain (referred to as “domain” from here on) to UNIX (Apache), Windows (Microsoft IIS) or Autobahn (nginx). The difference between our UNIX and Windows platforms is explained here. The Autobahn platform is designed to deliver static content such as HTML, images and video at high speed.
Important to consider when changing platform
When you change the operating system for a domain, the server or cluster that hosts your website also changes. This means your website will get a new IP address. In most cases no further action is needed, but there are two scenarios to be aware of (both are relatively uncommon):
- If your website uses MySQL and your database user only has permission from the web server’s unique IP address, you need to update the host address.
- If your main domain does not use Loopia’s name servers and the URL is identified by an IP address at your DNS provider, you need to update the A records at your DNS provider. To check whether your domain uses Loopia’s name servers, click the domain in the Customer Zone and select Name servers.
Change the web platform
- Log in to the Loopia Customer Zone.
- Click your domain and select the platform under Configuration > Website with Loopia.
Once you click Save, our DNS servers are updated. After that, wait for the new settings to propagate. This can take minutes or hours depending on the TTL (time to live, in seconds) set for the domain or subdomain. A prerequisite is that Loopia’s name servers are used for the domain.
During the transition, visitors can reach your website on either the old or the new platform.
IP address and name servers
Once the change is complete, you can see the new IP address in the DNS editor in your Customer Zone (click your domain and select DNS editor). The TTL is also shown there in seconds, representing the theoretical maximum propagation time.
By clicking Name servers, you can see whether your domain is using Loopia’s name servers.