Below we have written a guide on how to configure Mozilla Thunderbird to retrieve and send e-mail. Click on the images to view them in larger size.
You can download the latest version of Mozilla Thunderbird by clicking on this link.
Set up a new account
Below we will show you how to set up an IMAP-account in Mozilla Thunderbird. This guide is written with the English version of Mozilla Thunderbird 9.0.1 for Windows. Some differences may exist between different versions and languages, but it should be easy to follow this guide even if you use a different version of Mozilla Thunderbird.
Start the program according to the supplied instructions. If this is the first time you start program the Mail Account Setup-guide should show up immediately, if it doesn’t go to the File-menu, select New and then click on Mail Account….
Enter your name, email address and your password, then click on Continue.
The program will now try to automatically find and set up the properties needed, these however needs to be edited. When the program is done looking for the settings, click on Manual Config and you should now be able to write the settings manually.
In this example we choose IMAP as account type, if you want, you can use POP3 instead. Set the incoming server hostname to mailcluster.loopia.se, and you should set SSL to SSL/TLS, then you need to set Authentication to Normal password.
The outgoing server hostname must also be set to mailcluster.loopia.se, and in SSL you should select SSL/TLS, then you need to set Authentication to Normal password here as well.
In the Username-field you must write your full email address.
If you decide to not use SSL/TLS you have to manually set the outgoing server port to 587 to be able to send e-mail with Mozilla Thunderbird, if you do this, check that Authentication still is set to Normal password.
Finally, click on Create Account and the mail account setup is now completed. To try your newly created account, please try sending a message to yourself, and then to an external account to see if everything works.
Edit an existing account
If you already have an account in Mozilla Thunderbird, but are having trouble sending or receiving messages, you might need to change a few server settings. To access these settings you first need to go to the Tools-menu, and then click on Account settings.
Select your e-mail account in the left column, and then click on Server settings:
Here you need to check that Server Name is set to mailcluster.loopia.se, Port is set to 143 and that the User Name is your full e-mail address.
Below this you also need to check that Connection Security is set to either None or STARTTLS. If you want to use SSL (encryption) instead, you can select SSL/TLS here, then you need to change the Port to 993. Lastly you need to check that Authentication method is set to Normal password.
When you have checked the above settings you need to click on Outgoing Server (SMTP) in the left column, then select your account in the list to the right and click on Edit…:
Check that Server Name is set to mailcluster.loopia.se and that the Port is set to 587. In the drop down menu for Connection security you can select either None or STARTTLS. If you want to use SSL (encryption) instead, you can select SSL/TLS here, then you need to change the Port to 465.
Lastly you need to check that the Authentication method is set to Normal password and that the User Name is your full e-mail address.
You are now done, click OK to save the new settings.