Subscribe to folders in the webmail

If folders you created in another email program (such as Outlook, Apple Mail, or Thunderbird) are missing from the Loopia webmail, the most likely cause is that you have not subscribed to those IMAP folders. This article explains how to make them visible.

Why some folders are hidden

The webmail uses IMAP to display your folders. IMAP only shows folders that you have subscribed to. Folders that exist on the server but are not subscribed are hidden from the folder list, even though their messages are still safely stored.

Subscribe to the missing folders

1. Log in to the Loopia webmail.
2. Click Settings in the top right menu.
3. Click Folders under the Loopia logo. You will see a list of all folders associated with your email account.
4. Tick the checkbox next to each folder you want to appear in your folder list.
5. Click the Loopia logo to return to your inbox. The selected folders are now visible.

You can repeat this process at any time to subscribe to new folders or unsubscribe from folders you no longer want to see.