This article describes a one-off certificate reissue programme Loopia ran in 2018 in response to Google’s distrust of certain Symantec-issued SSL certificates. It is kept here for historical reference.
Some websites that ran SSL (TLS) at Loopia received a browser warning about their certificate. This affected websites whose SSL certificate was not renewed before 13 September 2018.
The reason is that Google identified weaknesses in the previous certificate chain and chose to no longer consider it a reliable SSL certificate from 23 October 2018 (see Google’s announcement).
Free certificate replacement during August and September 2018
During August and September 2018, we replaced these certificates for Loopia customers free of charge. Unfortunately, the switch could not be fully automated. The steps below describe how it worked.
1. You will receive an email from RapidSSL
You will receive an email from no-reply@rapidssl.com asking you to approve the new certificate.
2. Approve the new certificate
Click the link in the email and approve the new certificate by clicking “Approve”. If you do not, the certificate may appear invalid in your visitors’ browsers from 13 September, and from October onwards anyone using Chrome will be affected.
3. Sit back and relax
Once you have approved the new certificate, no further action is required. The new certificate will be installed automatically on your web server within a few hours. It is free of charge for the remainder of the period you have already paid for. When it is later time to renew, you will receive a new invoice from us for the renewal.
If you want to verify that this message really comes from Loopia, you are welcome to contact privacy@loopia.se for more information.