When you order an SSL (TLS) certificate, you will receive several emails from our partner GeoTrust. One of them is an authentication message containing a link you must click to verify that you want to install the SSL certificate and that you control the domain you have ordered the certificate for. That email is sent to admin@yourdomain.com. If your domain’s email is not hosted at Loopia, you will first need to create the admin@yourdomain.com address before you can resend the verification message.
Note: If you host email at Loopia, admin@yourdomain.com is created automatically as a forwarder to the account’s technical contact.
Find the GeoTrust order confirmation
The first email you receive after ordering is a booking confirmation, sent to the technical contact of the Loopia account. Its subject is “RapidSSL order received for Domain example.com“.
This email contains a link to the GeoTrust control panel where you can manage your order:
https://products.geotrust.com/orders/orderinformation/authentication.do
Request a one-time login
Request a login by filling in the required fields:
In the email address field, enter the address that received the first email. Do not enter admin@yourdomain.com here.
Resend the verification message
Once you have filled in the fields, you will receive a new email from GeoTrust containing a one-time link for your order. From there you can resend the verification message to the admin@ address used to order your SSL certificate. Note that this message will already have been sent automatically if your email is hosted at Loopia (see the note above).
Send the message and then log in to the mailbox that receives mail for admin@yourdomain.com.
Click the confirmation link to complete your order. Verification must take place within 5 days of you ordering your SSL certificate. If you miss this deadline, the certificate will not be issued.