Moving your website, email address and domain name from another provider to Loopia might sound complicated, but if you follow the guide below you will see that it is straightforward. You are always welcome to contact our support if you get stuck on any step along the way. Our support is open every day all year round (even on Christmas).
Contents
- Order a Loopia hosting package
- Move your website
- Test your website
- Move your email
- Move or redirect your domain
- Terminate your old hosting package
Order a Loopia hosting package
Start by choosing a hosting package that suits your website. Tick the option that says you already have a domain name and enter your domain name (the address of your website, without www). Your current website will not stop working when you place this order, because no traffic is redirected just by ordering a hosting package.
Complete the ordering process. On the next screen you can pay by credit card, which gives you access to your account and hosting package almost instantly. If you prefer an invoice, you can wait for it to be sent to your email address or postal address depending on what you selected in the order form. You can also pay an invoice with a credit card at https://www.loopia.com/payonline/.
When the invoice has been paid, you will receive the login details for your account with us.
Move your website
HTML site
If you have a plain HTML site, download your site from your current provider with an FTP client (file upload program), then upload it to your Loopia FTP account. If you do not have the login details for your Loopia FTP account, you can create one in the Customer Zone by clicking FTP Account under Add/Create.
The address to our FTP server is ftpcluster.loopia.se. See our FTP clients guide for instructions on downloading and uploading files via FTP.
Blog
If you currently have a blog with another provider — for example a WordPress blog at WordPress.com or a free blog at Blogg.se or Blogger — you can move it using the guides on our Swedish support page.
Database
If you have a MySQL database with your current provider, you can move it by exporting the database from the old host and importing it at Loopia. If you are comfortable with phpMyAdmin, you can use it to import an SQL backup file from the other provider. You can reach your MySQL settings and phpMyAdmin in the Customer Zone under Account Settings > MySQL settings.
Test your website
To test your website with us before changing your domain, you can use a temporary address. The format is http://example.com.loopiadns.com — replace example.com with your domain name. For some websites (such as WordPress) you may need to adjust a few settings before testing.
Move your email
To add and move your email addresses and messages to our servers, follow our Swedish guide on the linked page. We also have a guide for Mozilla Thunderbird, and a walkthrough on our blog (in Swedish).
Move or redirect your domain
Once your website is working as it should and your email accounts are in place, you are ready to move your domain name to Loopia. This is done through the Customer Zone. See our domain transfer guide for the steps.
Terminate your old hosting package
When everything has been moved to our servers and is working as it should, you can terminate your hosting package with your previous provider. Termination conditions vary between providers — contact your old provider to find out the simplest way to cancel.
If anything is missing from this guide, you are always welcome to contact our support team.