If you cannot log in to the Loopia webmail, the cause is usually one of three things: the wrong login address, the wrong username, or a browser/security setting that blocks cookies. This article walks through each cause in order.
Use the correct webmail address
Log in to the webmail at https://webmail.loopia.se. Make sure the address starts with https:// and that you are not on a similar-looking page.
Use your full email address as the username
The username for the webmail (and for any other email program using POP3, IMAP, or SMTP) is your complete email address, for example info@example.com. Do not enter only the part before the @ sign.
Check that cookies are not being blocked
If the address and username are correct and you are sure the password is right, the most likely cause is that something is blocking the cookies the webmail uses to keep you logged in. Cookies can be blocked by:
- Privacy or tracking-protection settings in your browser.
- Antivirus (virus filter) or internet security software.
- Ad-blocking or anti-spyware programs.
- A corporate HTTP proxy or firewall.
Try logging in from a different browser, or temporarily disable the software above to confirm whether it is the cause.
Reset the password if it is wrong
If cookies are not the problem, the password is most likely incorrect. You can set a new password from the Loopia Customer Zone:
- Log in to the Loopia Customer Zone.
- Open the relevant domain and go to Email accounts.
- Click the address you want to update.
- Enter a new password and save the change.
After saving, try logging in to the webmail again with the new password.