If you have received a message that contains a virus report from Loopia, it means our antivirus (virus filter) detected malicious content in an incoming email, removed the dangerous part, and replaced it with a notice. This article explains what that means and what to do about it.
What the virus report contains
The report keeps the original message headers (sender, subject, date) but replaces the body with information about which virus was detected. By looking at the headers you can usually see which computer (IP address) sent the infected message.
The visible sender is rarely the real culprit
Modern viruses scan the infected computer for any email address they can find and pick one at random to use as the “From” address. The person shown as the sender is almost always uninvolved and unaware — it just means someone whose computer is infected has both your address and theirs in an address book or saved file. The apparent sender does not receive a notice that the message was blocked.
What to do
- You do not need to take any action. The malicious content has already been removed before delivery, so the message in your inbox is safe.
- Do not reply to the visible sender to warn them — they are usually not the source of the virus.
- If you receive a large number of these reports, you can simply delete them.