This guide is for Loopia Reseller programme partners only.
This Loopia Reseller guide explains how to set yourself as the technical contact for an end customer (your client) connected to your reseller (partner) account.
When you are the technical contact, you have better control over the customer’s account. For example, password reset emails (“Forgot password”) are sent to you as the reseller instead of the end customer.
Step 1: Log in to the end customer’s account
From your reseller account, go to My customers.
Click the + next to the customer’s name to expand the menu, then click Log in to open the customer’s Customer Zone.
Step 2: Open the account holder settings
You are now in the customer’s Customer Zone, where you can manage their account and services.
To reach the contact information, go to Account settings → Account holder.
Step 3: Set yourself as the technical contact
Under Separate technical contact, tick Yes, reseller to set yourself as the technical contact for this customer. Click Save to apply the change.
