The DNS editor in Loopia’s customer zone lets you point your domain name to an external server using an A record (IP address) or CNAME record (alias to another hostname), while keeping your email services with Loopia. This guide explains how to change existing records and how to switch between record types.
You will find the DNS editor in the customer zone by clicking on the domain name in question and then on the blue DNS editor button.
In the DNS editor you will see, among other entries, two subdomains (e.g. blog.example.com) named “@” and “www”. The “@” entry represents the naked domain (the address without “www”, for example example.com), and “www” represents the domain with the www prefix (for example www.example.com).
Change the value of an existing DNS record
To change an existing A record to a different IP address, click on the IP address, type in the new one, and click “save”. You can update an existing CNAME record to a different hostname the same way.
Change the type of record
If you want to replace an A record with a CNAME record, or the other way around, you first need to remove the existing record by clicking the red “Delete” button to the right of it.
Then click the blue “Add a new record” button to the right under the subdomain name and fill in the form as follows:
- Type: Choose which type of address you want to connect to. To connect to an IP address (number series), choose “A”. To connect to another hostname (domain name), choose “CNAME” — but only for subdomains (for example subdomain.example.com), not for the main domain (e.g. example.com). This is because of how DNS rules are specified.
- TTL: Normally write 3600, or use the same TTL as the other records on the subdomain if it already has entries.
- Data: The address your domain name should point to. This is an IP address if you chose type “A”, or a hostname if you chose “CNAME”.
Done
All that is left is to wait for the change to propagate. This can take from a few minutes to a few hours depending on the TTL value (in seconds) set on the domain or subdomain.
The change also requires that Loopia’s name servers (DNS servers) are used for the domain. For details on changing name servers, see change name servers.