The DNS editor in the Loopia Customer Zone lets you create or change A records (which point a domain to an IP address) and CNAME (alias records, which point a domain to another host name) while keeping your email hosted with us. This guide explains how to edit A and CNAME records for your domain or subdomains.
Open the DNS editor
Log in to the Customer Zone, click the domain in question, and then click the blue DNS Editor button.
Inside the DNS editor you will find two subdomains called @ and www. These are the naked domain (the domain without www or another subdomain, for example example.com) and the www version (for example www.example.com).
Change the value of an existing DNS record
To switch an existing A record to another IP address, click the IP address, edit the value, and save. The same applies if you want to change an existing CNAME record to another host name.
Change the type of connection
To change a record from A to CNAME or the other way around, first delete the existing record using the red Delete button to the right of the record value.
Then click the blue Add a new record button to the right of the subdomain. The following guidelines apply:
- Type: Choose the type of address you want to connect to. To connect to an IP address (a number series), the type must be A. To connect to another host name (domain name), choose CNAME — but use CNAME only for subdomains (for example subdomain.example.com), not for the main domain (example.com), because of how DNS rules are defined.
- TTL: Normally enter 3600. If you have multiple records on the same subdomain, use the same TTL as the existing records.
- Data: Enter the address your domain name should point to. This is an IP address if you selected Type A, or a host name if you selected Type CNAME.
Wait for the change to propagate
Wait for the new record to propagate. This can take from a few minutes up to a few hours depending on the TTL (time to live, in seconds) set on the domain or subdomain.
A prerequisite is that Loopia’s name servers are used for the domain. For details about name servers, see Change of name servers.