This guide explains how to change the owner of a domain at Loopia while keeping the existing DNS settings intact (so your website, email and other services continue to work without interruption). You will migrate one or more domain names from the current account to a brand new account, and at the same time update the account holder details if needed. After this, you can request a transfer, a merger or a change of registrar.
Step 1: Create a new LoopiaDomain account
The current domain owner needs to create a LoopiaDomain account on the order page.
- Select the option I already have a domain name.
- Enter a placeholder domain name that does not exist as a registered domain, for example loopia-example.com.
Important: You must enter the current owner details for the domain you intend to move into the new account — not the prospective new holder (if a transfer of ownership is to be made afterwards).
If you are unsure who the current holder of a domain is, you can check this using whois.loopia.se or the whois service at IIS. If you are still unsure, ask us to check it for you.
Step 2: Confirm the new account
Follow the instructions to confirm the creation of the account. Login details and the customer number will be sent to the email address you provided.
Step 3: Upgrade the new account to LoopiaDNS
Log in to the new account and upgrade it to LoopiaDNS by clicking Upgrade Your Account in the menu, then follow the steps. If the agreement is that the account is created only temporarily for the owner change, we offer this subscription free of charge for 30 days.
Step 4: Email Loopia support with the details
Send an email to support@loopia.se with the following information:
- Customer account number for the account where the domain name is currently located.
- Customer account number for the newly created account (the destination for the domain).
- Which domain name(s) should be moved from the first account to the second.
Step 5: We move the domain
Loopia moves the domain name(s) and replies when it is complete.
Step 6: Done
The owner change is finished and the DNS settings are preserved. You can now start a transfer, merger or change of registrar if needed.