Add a new customer

This guide is for Loopia Reseller programme partners only.

This Loopia Reseller guide explains how to add a new Loopia customer (end customer) under your reseller (partner) account, so that future invoices generate commission (payout) for you.

If the person is already a Loopia customer, do not create a new account. Instead, follow the guide for connecting an existing Loopia customer to your reseller account.

Step 1: Open the new customer form

Log in to your reseller account and click Add new customer.

Add new customer button in the Loopia reseller control panel

Step 2: Order the customer’s domain names

If the customer wants to register one or more new domain names, enter them here. Add a new row for each additional domain.

If the customer already has a domain registered with another registrar, select The customer already has a domain name during the ordering process. Once the order is complete, you can choose to transfer the domain to Loopia.

Domain name entry step when adding a new reseller customer

Step 3: Confirm services and invoicing options

Review which domain names to order, which services to include, and the invoicing (billing) options.

Double-check the spelling of each domain name. A registered domain name cannot be changed afterwards. Then tick the domain names you want to order.

Service and invoicing options when adding a new reseller customer

Step 4: Enter the customer’s details

Fill in the contact and billing details for your customer.

Make sure the organisation number is correct and that it matches the company name. We recommend confirming these details directly with the customer.

You can also choose to set yourself as the invoice recipient and/or technical contact for this customer. This is optional and is not required to receive commission (payout); it is simply a convenience for you as a reseller and for the end customer.

Customer details form when adding a new reseller customer

When all the information is correct and the domain names are spelled correctly, click Order. The account and selected domain names are registered immediately, and you can start working with the customer.

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