Here you will find information pertaining to our invoice routines, and helpful guidance concerning invoicing alternatives for you account.
Where can I see my invoices?
You can read and download all current, paid and deleted invoices directly in your customer zone by scrolling to the section “Invoices” and clicking on the different options available.
You can also find receipts and invoice copies by clicking on an invoice, where you will then see the option to download PDF files.
Please note that invoices paid via Bankgiro or bank transfer do not generate receipts, since the payment itself is used as proof of payment.
When will I receive my domain invoice?
Domain names are renewed once a year, and if you have several invoices you may get several at once on a given invoice.
Domain name renewals are based on the month they were registered, a month in advance.
For example:
- Domain names renewed between 20XX-10-20 and 20XX-11-19 will have an invoice sent out 20XX-09-01.
- Domain names renewed between 20XX-11-20 and 20XX-12-19 will have an invoice sent out 20XX-10-01.
You will get an invoice for all domains renewed for a given month at once.
Do I have to pay my invoice?
If you do not wish to pay your invoice your service will not be renewed.
You are not forced to pay the invoice that you receive if you wish to not keep the service active, and you may passively terminate your services by not paying the invoice.
Please note that if you have saved a payment method in your account and have activated automatic payments your stored payment method will be charged once the invoice expires.
To avoid this you can turn off automatic payments or remove your payment method from your account.
You may change these settings by clicking on “Credit card” in the customer zone, only visible as an option if you have saved a card previously.
I have an invoice for several domains, what can I do if I only wish to keep some?
You can deactivate the domains you no longer wish to keep renewing, which will then generate a new invoice for the domains you wish to keep.
Click on a domain in your customer zone, and then click on “Delete” or “Deactivate” if you no longer wish to keep paying for a domain.
After a domain has been deactivated or deleted the original invoice will be credited and a new one will automatically be sent out within a few hours.
How do I change my invoice address?
Log into your customer zone and click on “Account settings” in the “Account administration” tab.
Click on the button “Account holder” and change your settings for invoicing here.
If you would like to use a separate address for billing invoices specifically, click on “Yes, use a separate address for billing” in the section “Billing address”.
Can you send invoices to me via postal service?
As a Loopia customer you may select which invoice alternative fits best for you.
If you go to “Account Settings” and “Account holder” you may select to receive invoices via mail or email.
We send invoices and reminders to the information entered in the “Account holder” section which means that it is important to have correct information entered for your account.